Text message terms

The program

Clinics that use Viswell can text their own patients about appointments only: reminders, reschedule and cancellation notices, and openings for patients on a waitlist. Viswell does not send promotional or marketing texts. Messages are sent on the clinic's behalf by Lee Software L.L.C. d/b/a Viswell, and identify the clinic by name.

How you opt in

You receive texts only if you agreed to them: at the clinic, where staff record your consent to appointment texts together with your mobile number (if you sign the clinic's consent in the app, your text and email choices are recorded with your signature), or on the clinic's online booking or waitlist page, where you tick a separate checkbox, unchecked until you tick it, to get texts about your appointment or an opening. You can book without ticking it. Agreeing is never a condition of care or purchase.

Frequency and cost

Message frequency varies: typically a reminder before each appointment and a notice if an appointment changes. Booking confirmations come by email. Message and data rates may apply.

How to stop

Reply STOP to any message to stop all texts from that clinic's number. You will get one message confirming you have been unsubscribed, and no more after that. Reply START to get texts again. Reply HELP for help, or contact your clinic directly. You can also ask your clinic to stop messages at any time.

Privacy

Mobile numbers and text-message consent are never sold, and never shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are never shared with any third party. See the app privacy policy for what is collected and how it is protected.

Support

Questions about these messages: hello@viswellhq.com. Carriers are not liable for delayed or undelivered messages.