App terms of service
Last updated November 3, 2026
This page matches the Terms of Service shown in the Viswell app: November 2026 (v9). The website's own terms are at viswellhq.com/terms.
1. Acceptance of Terms
By downloading, installing, or using Viswell, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the app.
2. Intended Use
Viswell is consultation and documentation software for licensed practitioners. It is not intended to diagnose, treat, cure, mitigate or prevent any disease or condition, does not recommend treatments or predict results, and has not been cleared or approved by the FDA. Clinical judgment remains with the practitioner. You must not use Viswell as a substitute for professional medical advice, diagnosis, or treatment.
3. No Clinical Use
Viswell is not validated for clinical decision-making and must not be used to inform clinical, surgical, or aesthetic treatment decisions without independent review by a qualified clinician. Healthcare professionals who use Viswell do so as an educational reference only; Viswell does not create a clinician-patient relationship.
4. Who May Use This App
Viswell is licensed for use by licensed clinicians and authorized clinic staff, in a professional practice setting. It is not a consumer application. By agreeing to these Terms you confirm that you are such a person and that you are acting on behalf of the practice that will hold the records created with it. You remain responsible for every clinical decision and for obtaining each patient's informed consent before their first scan.
5. User Responsibilities
You agree to: (a) use Viswell only for lawful purposes in your practice's professional work; (b) not scan or photograph any person without their knowledge and consent, and not start a face scan without the patient's signed Face Scan Consent; (c) not attempt to circumvent the app's safety features or consent gates; (d) not present anything the app shows as a measurement, a diagnosis or evidence of a treatment result; (e) not use the app in any manner that could harm yourself or others.
6. Intellectual Property
Viswell and all content, features, and functionality (including but not limited to software, text, and graphics) are owned by Lee Software L.L.C. d/b/a Viswell and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the app for the professional work of the licensed practice you act for, by its licensed practitioners and authorized staff.
7. Third-Party Services
Some parts of Viswell rely on services run by other companies: Amazon Web Services hosts the booking and follow-up service; Payroc processes deposit payments through your practice's own Payroc merchant account, under terms your practice accepts directly with Payroc; and, if your practice turns it on, Perfect Corp. provides skin visualization. Each is named in the app where its feature is offered, before any information is sent to it. They are independent companies, not agents of Lee Software L.L.C. d/b/a Viswell, and their own terms govern their services. Lee Software L.L.C. d/b/a Viswell sends patient information for your practice to one of them only under a business associate agreement where HIPAA requires one, and Lee Software L.L.C. d/b/a Viswell remains responsible to your practice as your practice's subscription agreement and business associate agreement provide. Nothing in this section limits those agreements.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEE SOFTWARE L.L.C. D/B/A VISWELL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE APP, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PERSONAL INJURY, OR ANY DECISIONS MADE IN RELIANCE ON THE APP'S OUTPUT. IN NO EVENT SHALL LEE SOFTWARE L.L.C. D/B/A VISWELL'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE APP IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD $100.
9. Disclaimer of Warranties
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LEE SOFTWARE L.L.C. D/B/A VISWELL DOES NOT WARRANT THAT THE APP WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
10. Indemnification
You agree to indemnify, defend, and hold harmless Lee Software L.L.C. d/b/a Viswell and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the app, your violation of these Terms, or your violation of any third-party rights.
11. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of the State of Maryland, USA, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of the app shall first be submitted to good-faith mediation. If mediation fails, disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association, conducted in Maryland. If your practice has signed a subscription agreement with Lee Software L.L.C. d/b/a Viswell, that agreement and its business associate agreement govern your practice's use of the app and prevail over these Terms wherever they differ. You waive any right to participate in a class action lawsuit or class-wide arbitration.
12. Changes to Terms
Viswell may update these Terms from time to time. When we do, we will update the version date and prompt you to re-accept. Continued use of the app after updated Terms have been presented constitutes acceptance of the new Terms.
13. Contact
For questions about these Terms, contact: hello@viswellhq.com
Version November 2026 (v9)
Viswell is consultation and documentation software for licensed practitioners. Not intended to diagnose or treat any condition; not FDA cleared.