Privacy policy

Who we are

This policy is published by Lee Software L.L.C. d/b/a Viswell, a Maryland limited liability company (“Viswell”, “we”). This policy covers viswellhq.com and the demo-request form on it. The Viswell app has its own privacy policy, shown in the app before any patient information is captured and published at viswellhq.com/app/privacy.

What this website collects

If you request a walkthrough, we collect what you type into the form: your name, work email, practice name, role, team size, and optionally a phone number and notes. We use it to reply to you and schedule the walkthrough, and for no other purpose.

This site does not use advertising trackers, analytics cookies, or third-party embeds. Our hosting provider, Cloudflare, records standard server logs (IP address, request path, timestamp) to keep the site running and secure. Demo requests are stored with Cloudflare, and we are notified of each one by email through Resend.

Because this site does not track visitors over time or across other sites, it does not respond differently to browser "Do Not Track" signals.

How long we keep it

Demo requests are deleted automatically 24 months after you send them, or sooner if you ask us to delete them.

Who we share it with

We do not sell or rent your information. We share it only with the service providers that run this site and deliver our email, and only so they can do that work for us.

Patient information in the app

By default, photos, scans, consent forms and charts created in the Viswell app are stored in the app on the practice’s own device and are not transmitted to Viswell. Patient records are always left out of iCloud and computer backups of the device.

If the practice shares charts across its iPads, records and photographs are also stored on Viswell’s servers in the United States, hosted by Amazon Web Services, so the practice’s other iPads can show them. Viswell holds them on the practice’s behalf under a Business Associate Agreement, uses them only to keep the practice’s devices in step, and never sells them or uses them for advertising. They travel over encrypted connections. Deleting a record deletes it from the practice’s iPads and from Viswell’s servers. Copies an iPad sent while it shared charts stay on Viswell’s servers for the practice until the practice deletes them. Details are in the app privacy policy.

Skin visualization is the only feature where the app sends a patient photo to a company other than Viswell. After the patient signs consent in the app, it sends one cropped face photo (camera and location metadata removed, no name or chart attached) to a third-party skin-analysis service, through a Viswell-managed account for the clinic. The photo shows the patient’s face, so the patient can be identified from it. The service deletes the photo and its results within about 30 minutes of the analysis, or within 30 days if the analysis does not complete. The provider is named in the app privacy policy.

If the practice uses follow-up messages or online booking, Viswell’s follow-up service, hosted on Amazon Web Services, holds on the practice’s behalf each enrolled or booking patient’s first name, email address and/or mobile number, consent dates, appointment times, service and status, message log and delivery status, waitlist entries, review star rating and any deposit payment reference. It is encrypted at rest and kept until the practice deletes the patient or ends its subscription. Deleting a patient in the app deletes this record; only an opt-out entry (the address alone, no name) is kept so their opt-out is still honored if they are ever added again. Patients ask their practice to see or delete their information, and Viswell assists the practice. Details are in the app privacy policy.

Deposits are processed by Payroc on the practice’s own Payroc merchant account, through Viswell’s payment service; Viswell’s server records the amount, currency, payment category, fee and a reference for the practice’s device. Card details never pass through the app or Viswell.

Your choices

You can ask us to see, correct, or delete anything we hold about you by emailing hello@viswellhq.com. We reply within 30 days.

Changes

If this policy changes, we update the date at the top of this page.